Customer services Manager
About The Position
Cynet, startup company in the cyber field is searching for a talented, tech-oriented and experienced Customer Success Manager to help our customers make the most out of Cynet. You would be focused on increasing adoption of Cynet's solutions with our customers.
The ideal candidate would have a strong interest in both business and technology. You will be the customer's on line person for everything Cynet-related, and should be comfortable with discussing product capabilities and communicating the customer's voice internally.
· Oversee the onboarding of new accounts and ensure a successful conclusion.
· Be the focal point for the customer’s every need and become a trusted advisor with customers by deeply
understanding their business and aligning their needs with our solutions.
· Nurture the relationship with the customer through ongoing communication.
· Act as customer advocate internally while effectively collaborating with internal teams including product
management, PS, engineering, and sales.
· Track & monitor customer status, identify areas of concern and Pros.
· 2+ years experience as a Customer Success Manager in a SaaS or SW company.
Excellent written and verbal communication skills.
· Technical Experience- Must
· Strong individual contributor who drives results.
· Enjoys working closely with customers to ensure complete satisfaction.
· English- High level
· System and security information knowledge -advantage