Careers

    Customer Services

    Israel

    About The Position

    Cynet, a fast-growing, award-winning leader in advanced threat detection, is looking for tier 2 tech support engineer for a unique role that includes professional services elements.


    If you have a passion to help customers across the globe achieve their goals, resolve issues quickly and you have a strong tech hands-on experience - send us your CV’S!

    Responsibilities

    Cynet support team provides expert technical support for worldwide customers and responsible for:

    * Work with new customers to ensure full deployment and full readiness- installation phase and training.

    * Delivering tier 2 support- Respond to customers’ inquiries and technical problems, through email, live sessions, and telephone.

    * Analyze problems, investigate and provide solutions to various problems while meeting SLAs.

    * Close cooperation with the Research and Development teams to ensure quick resolution. 

    * Understand customer needs and help to shape Cynet product.


    Work Days Monday - Friday, work hours 14:00-23:00 except Friday 08:00-17:00

    Requirements

    Requirements

    * Excellent communication skills and a passion for providing top notch service. (written and verbal)

    * Strong technical troubleshooting skills and problem solving.

    * Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server.

    * Experience with Networking protocols & Networking tools (TCP/IP, Ports, Telnet, Netstat).

    * Excellent problem solving.

    * Team player.

    * Multi-tasking.

    * Excellent written, verbal and presentation skills in English.


    Nice to have

    * Familiarity with cyber security domain.


    * Experience working with Linux or Unix and mac Operating Systems.

    * Experience working with Active Directory – Forests / Sites / Replication / Gpo etc.

    * experience with Databases & SQL queries.

    Apply for this position