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Expert Protection at AI Speed

24x7 MDR Security Experts

CyOps is the 24x7 human engine behind Cynet’s unified, AI-powered cybersecurity platform. Acting as an always-on extension of your team, our in-house threat analysts and security experts monitor, investigate, and respond to threats in real-time.

Collaborative CyOps
ProActive CyOps
CyOps Platinum Care
Incident Response

Cynet CyOps

“Our team works 24x7 so you can focus on what matters most.”

Aviad Hasnis

Chief Technology Officer, Cynet

Learn More

The CyOps Advantage

Security is in Our DNA

Cynet’s CyOps analysts and threat hunters draw on decades of elite military, intelligence, and cyber defense experience.

Analyst Force Multiplier

Acting as an extension of your team, CyOps experts and AI-driven detection deliver a 1:100K analyst-to-endpoint efficiency.

AI Speed. Human Assurance.

CyAI autonomously identifies and mitigates more than 90% of threats, with CyOps validation ensuring complete accuracy.

Faster Than the Adversary

Sub 5-minute detection, sub 10-minute response, that’s accelerated by CyAI and CyOps.

Collaborative CyOps

Cynet’s Collaborative CyOps delivers 24x7 expert monitoring, analysis, and alert triage while you stay in control of response actions. Every step is approved by you, ensuring transparency, trust, and informed decisions.

  • 24x7 Threat Monitoring and Alerts

    Continuous management, classification, and prioritization of high and critical alerts with alerts and analysis sent via email.

  • Threat Hunting

    Proactively search for hidden threats leveraging Cynet’s investigation tools and more than 30 threat intelligence feeds.

  • 24x7 Availability

    Around-the-clock coverage, both proactively and on demand, based on your environment’s unique needs.

  • On-Demand File Analysis

    Send suspicious files to CyOps for analysis directly from the Cynet console and receive actionable results.

  • Instant Access

    Engage CyOps with a single click from the Cynet Dashboard when suspicious behavior or an active breach is detected.

  • Attack Investigation

    Deep-dive into validated attacks for full understanding of scope and impact, including detailed Indicators of Compromise (IoCs).

  • Exclusions, Allowlisting, and Tuning

    Fine-tune Cynet's alerting mechanisms to each unique environment to reduce false positives and increase accuracy.

  • Remediation Plan and Recommendations

    Conclusion of investigated attacks with concrete guidance on which endpoints, files, user and network traffic should be remediated.

  • 24x7 Threat Monitoring and Alerts

    Continuous management, classification, and prioritization of high and critical alerts with alerts and analysis sent via email, Cynet portal, and phone.

  • Remediation Plan and Recommendations

    Conclusion of investigated attacks with concrete guidance on which endpoints, files, user and network traffic should be remediated, with action carried out by you or CyOps directly.

  • Remediation Execution

    Pre-approved remediation actions (Isolate host, active directory user, and 0365 user) are carried out on your behalf.

ProActive CyOps

By removing approval delays, Cynet’s ProActive CyOps accelerates containment and minimizes attack impact. With a simple opt-in, CyOps experts take immediate, policy-guided action on critical threats while you stay in charge.

CyOps Platinum Care

Cynet’s CyOps Platinum Care elevates MDR with a proactive, full-service approach to threat management that combines continuous monitoring, expert response, and tailored support.

  • Assigned Analyst

    An assigned CyOps security analyst who knows the unique needs of the environment.

  • Platinum Care Reviews & Reports

    Monthly reports and analyst-led sessions that can be requested on-demand.

  • Best Practice Reviews

    Ongoing reviews of your security settings and configurations relative to industry best practices.

  • Incident Response Management

    Taking pre-approved actions according to the predefined action plan.

  • Credential Theft Monitoring

    Performs monthly scans to identify exposed credentials and emerging threats across the environment.

  • 24x7 Monitoring and Investigation

    Around-the-clock monitoring and threat investigation across the environment.

CyOps Incident Response

Cynet’s Incident Response (IR) service combines deep security analysis experience together with Cynet360, its world-class, proprietary investigation and security technology. The combination delivers the fastest and most accurate results possible.

  • Fast, Scalable Setup

    No manual open-source tool wrangling. Deploy quickly and scale across endpoints.

  • Complete Transparency

    An assigned IR project manager is your point of contact, providing updates at least daily, often every few hours.

  • Broader Visibility

    Cynet's proprietary tech analyzes endpoints, users, and networks to automate and accelerate findings.

  • Reports you can Use

    Executive summaries and detailed IoCs are exportable to downstream systems.

  • Secure What’s Next

    Keep the Cynet platform post-resolution to harden your posture against future attacks.

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CyOps Service Tier Comparison

Value Description Collaborative Proactive Platinum Care
Value Description Collaborative Proactive Platinum Care
Platinum Care Team Dedicated senior analyst familiar with customer's environment, incidents, and preferences. Coordinates with other analysts. Excluded Excluded Included
Monthly Session Monthly summary of alerts, incidents, and recommendations. Excluded Excluded Included
Security Posture Monthly validation of best practices, agent configurations, and tuning recommendations. Excluded Excluded Included
Incident Response Remediation actions taken by CyOps. Approval Required Pre-Approved Actions (e.g., Isolate Host, Disable User) Full coordination. Pre-Approved Action Plan
FP Reduction Identification and whitelisting of false positives. Excluded Excluded Included
Alert Monitoring Review and triage of alerts. High + Critical High + Critical All Severity
Live Training Training sessions on Cynet features and security practices. Excluded Excluded Included
Containment Actions Host isolation, user disablement (Local AD & M365) based on threat severity. Excluded Included Included Add-On
Strategic Planning
Communication Incident updates and summaries. Email + Phone (if critical) Email + Phone (if critical) Direct Line + Monthly Insights

CyOps Service Level Commitments

When it comes to security, time equals trust. That’s why we provide measurable response commitments that are backed by security experts. The CyOps team operates 24x7 to ensure every alert, escalation, and investigation is handled with urgency and precision. Our service-level commitments guarantee rapid engagement and clear communication for high and critical incidents, so service providers can deliver enterprise-grade responsiveness to every client.

What To Expect High-Severity Incident Critical-Severity Incident
Continuous Coverage Staffed around-the-clock by Tier-3 security analysts who monitor and respond to high and critical severity alerts. Staffed around-the-clock by Tier-3 security analysts who monitor and respond to high and critical severity alerts.
Rapid Response 2 hours 1 hour
Malicious Activity Detected 2 hours 1 hour
File Inspection Requests Returned within 8 hours from CyOps acceptance. Returned within 8 hours from CyOps acceptance.
Proactive Communication Email confirmation when auto-remediation is disabled Email confirmation and phone call
Clear, Actionable Guidance Expert analysis, context, and remediation recommendations included. Expert analysis, context, and remediation recommendations included.

Continuous Coverage

CyOps is staffed around-the-clock by Tier-3 analysts who monitor and respond to every high and critical alert detected by the Cynet platform.

Clear, Actionable Guidance

Each engagement includes expert analysis, context, and remediation recommendations to contain and resolve threats with confidence.

Rapid Response

Critical Incidents: Investigation initiated within 1 hour of detection

High-Severity Incidents: Investigation initiated within 2 hours

Proactive Communication

For critical threats, or when auto-remediation is disabled, CyOps will immediately contact your team to ensure awareness and coordination of next steps.

Smarter Protection. Less Complexity.

See how our unified, AI-driven platform delivers 24×7 managed protection with complete visibility across your environment.

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