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Behind the Scenes

Cynet Voices

At Cynet, our people are at the heart of everything we do. But don’t just take our word for it – hear from our team about what makes working here so special. From a collaborative culture to exciting challenges and career growth, Cynet is more than just a workplace – it’s a community.

“It’s not just a team of talented people—it’s a team of hardworking, supportive leaders. No matter their seniority, I know I can rely on them. That kind of trust is what creates a truly collaborative culture.”

“Think about working for a company with a great mission, a great product, and the best people to work with. That's Cynet.”

“Whatever you do in your day-to-day can really impact the company’s goals. Everybody’s here for a common purpose. You can trust each other and truly rely on one another—no matter the department, no matter the country.”

"Cynet is more than a workplace—it’s a community. With supportive teammates, encouraging leadership, and a no-judgment environment, it’s easy to grow, connect, and feel like you truly belong."

Purpose & Mission

We’re here to restore sanity to cybersecurity—making protection easy, complete, and stress-free for all organizations, no matter their size or resources.

Core Beliefs

Values That Drive Us

One Team

Collaboration is at the heart of what we do. We believe every voice matters, and together we achieve more.

Innovative

We thrive on curiosity. From groundbreaking tech and agile practices to forward-thinking services, pushing boundaries is in our DNA.

Passionate

We’re on a shared journey-driven by purpose, energized by cybersecurity, and committed to making Cynet better every day.

Strive for Excellence

Our bar is set high. We don’t just meet targets; we exceed them, relentlessly.

Partner First

Our Partners' success fuels our motivation. Whether through solutions or support, we go the extra mile.

Data Driven

We use insights to inform and improve every decision.

Life at Cynet.

We work hard, grow together, and have fun along the way. At Cynet, every achievement is a team celebration.

Ready to Join Us?

Explore our open roles.

Technical Support Engineer Tier 2

USA

About Us

Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts.

With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.

Description

Cynet Security is seeking an experienced and highly skilled Senior Tech Support Engineer / Escalation Engineer to join our global support team. This is a hands-on, customer facing role focused on troubleshooting complex product issues, while also playing a key role in deploying, configuring, and optimizing Cynet’s security solutions.

You’ll work closely with customers, internal support tiers, pre-sales and post-sales, R&D, and Product teams to analyze problems, identify root causes, and implement sustainable solutions. Your expertise will directly impact customer satisfaction and contribute to the continued growth and excellence of our platform.

This is a full-time on-site position based in Tampa, Florida.

We value flexibility, and it is preferred (though not required) that candidates can occasionally cover West Coast business hours.

You'll report directly to the US Technical Support Manager.

This role may require occasional weekend work based on business needs.

What will you do

Own and resolve complex escalated technical issues, serving as the point of contact for critical customer situations
Deploy, configure, and optimize Cynet’s platform across diverse customer environments
Analyze logs, configurations, and system behavior to diagnose and resolve advanced product issues
Collaborate with R&D, Product, and QA teams to address bugs, edge cases, and long-term product improvements
Partner with pre-sales and post-sales engineers to ensure smooth customer transitions and align technical expectations
Deliver guidance and mentorship to Tier 1 Support Engineers
Maintain and contribute to internal documentation, knowledge base articles, tools, and troubleshooting guides
Support onboarding efforts, upgrades, and integration workflows with best practices
Influence product roadmaps by channeling feedback from real world customer scenarios

Requirements

Core Requirements

Experience: 4+ years in technical support, post-sales, or professional services (must)
Industry Expertise: Preferred background in Endpoint Security, Enterprise Networking, or IT Security (advantage)
Integration & Security: Knowledge in offensive/defensive cybersecurity and product integration (advantage)
Communication: Strong verbal and written skills, ability to present to groups (must)
Collaboration: Experience working closely with pre-sales and sales

Technical Skills

Security Technologies: IDS/IPS, NGAV, NGFW, SIEM, EPP, EDR, XDR, Firewalls (advantage)
Databases: SQL expertise is a must; ELK and ClickHouse experience is a plus
APIs & Integrations: Hands-on experience with configuration, troubleshooting, and documentation (must)
Cybersecurity Background: Ethical hacking/offensive security knowledge (advantage)
Networking: 2+ years of diagnostics, troubleshooting, and configuration experience
Cloud & Virtualization: AWS, Cloud, VMware - troubleshooting, diagnostics, and configuration experience.(2-4 years).
IT Governance & Best Practices: Experience with documentation, knowledge management, and secure solution deployment and integration

Operating Systems

Windows: Advanced troubleshooting & diagnostics (must)
Mac OS/Linux: 2–3 years of troubleshooting & diagnostics (at least one is a must)

You are

A natural problem solver who thrives on tackling complex technical challenges
Someone with a deep technical background in security, operating systems, networking, and cloud environments
Passionate about delivering exceptional customer experiences through ownership and technical expertise
An excellent communicator—clear, confident, and adaptable to different audiences
Comfortable working under pressure and in fast-paced environments
Self-motivated, methodical, and always looking to learn, improve, and contribute
A collaborative team player who values knowledge sharing and cross-functional alignment

Join the
cybersecurity
revolution.

Cynet Voices

Purpose & Mission