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Managed Service Provider Software: 5 Notable Solutions for 2024


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What Is Managed Service Provider Software? 

Managed Service Provider (MSP) software refers to a suite of applications that helps MSPs manage and monitor the IT infrastructure of their clients. Many companies outsource their IT functions to service providers, who can use this software to streamline and automate the management of IT services. 

MSP software can cover a wide range of services, including network administration, system management, data backup, and cybersecurity. Using this software, MSPs can eliminate the need for a large internal IT department, allowing them to remotely manage many IT services on behalf of their clients. 

This is part of a series of articles about MSSP security

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Achieving 24×7 Threat Monitoring and Response

  • Why 24×7 threat monitoring should no longer be considered optional
  • How cybersecurity talent shortages can be overcome
  • How the two-pillar approach helps lean security teams achieve 24×7 threat monitoring

What Are the Main Types of MSP Software?

Remote Monitoring and Management (RMM) Software

RMM software allows MSPs to monitor and manage their clients’ IT infrastructure remotely, making it easier to detect and address issues before they escalate into major problems. With RMM, you can automate routine tasks, such as patch management and system updates.

RMM software also provides valuable insights into your clients’ IT environment, such as hardware and software inventory, performance metrics, and security vulnerabilities. This information is useful for making informed decisions and providing proactive support to your clients.

Information Technology Service Management (ITSM) Software

ITSM software facilitates the delivery and management of IT services, with a focus on aligning IT processes with business objectives.

With ITSM software, you can streamline workflows, automate repetitive tasks, and ensure consistent service delivery. It also provides a centralized system for managing IT assets, tracking service requests, and measuring performance metrics.

ITSM software also supports various IT service management frameworks, such as ITIL and COBIT, helping you adopt best practices and improve your service quality.

Threat Detection and Response (TDR) Software

Threat detection and response software serves as a critical component in the MSP software suite, providing the necessary tools to identify, assess, and neutralize security threats in real time. This type of software utilizes a combination of technologies such as anomaly detection, behavioral analysis, and endpoint protection, to monitor network traffic and devices for unusual patterns that may indicate a security threat. By doing so, MSPs can swiftly respond to potential threats before they cause significant damage.

Advanced TDR solutions can automatically initiate actions based on the severity and type of threat detected. This can include isolating affected systems, blocking suspicious network traffic, or notifying system administrators for further investigation. Additionally, these tools often come with incident logging and reporting features, which help in creating detailed security incident reports necessary for forensic analysis and compliance purposes.

Incident Response Software

When an IT incident occurs, such as a system outage or a security breach, it’s crucial to respond quickly and effectively to minimize the impact on your clients’ business. Incident response software helps you manage the entire incident response lifecycle, from detection and investigation to containment, eradication, and recovery. It provides a centralized platform for tracking incidents, assigning tasks, and documenting actions taken. 

Advanced incident response software can automate many aspects of the incident response process, including automatically responding to certain types of incidents based on predefined playbooks, which improve efficiency and reduce time to response.

Get our Complete Guide for

Achieving 24×7 Threat Monitoring and Response

  • Why 24×7 threat monitoring should no longer be considered optional
  • How cybersecurity talent shortages can be overcome
  • How the two-pillar approach helps lean security teams achieve 24×7 threat monitoring

Ransomware Protection Software

Ransomware protection software is essential for MSPs to safeguard their clients against ransomware attacks, which are a prevalent and destructive form of cybercrime. This software utilizes advanced detection algorithms to identify and block ransomware threats before they can encrypt client data. 

It typically includes real-time monitoring, threat detection, and automated response capabilities to neutralize ransomware attacks swiftly. Additionally, good ransomware protection software often provides data backup and recovery options, ensuring that in the event of an attack, critical client data can be restored with minimal disruption. Integrating ransomware protection into your MSP software stack enhances your cybersecurity offerings, making your services more comprehensive and appealing to potential clients concerned about data security.

Professional Services Automation (PSA) Software

Operating an MSP service involves juggling multiple tasks, such as project management, resource allocation, billing, and customer relationship management. PSA software provides a unified platform for managing all aspects of your business operations. It helps you plan and track projects, manage resources, automate billing, and maintain customer relationships. 

PSA software can integrate with other tools in your MSP software stack, such as RMM and ITSM software, providing a seamless experience and improving your operational efficiency.

Partner Relationship Management (PRM) Software

PRM tools are designed to help you manage your relationships with your partners. PRM software provides a centralized platform for managing all partner-related activities, such as recruitment, onboarding, training, and performance management. It also facilitates communication and collaboration between you and your partners, fostering a stronger relationship and driving mutual success.

Related content: Read our guide to MSSP vs MSP

5 Notable MSP Solutions

1. Cynet

Cynet Logo

Cynet is a comprehensive cybersecurity platform for service providers. It streamlines cybersecurity by combining multiple critical security functionalities into a single, multitenant platform. This integration enables Cynet to offer endpoint, user, network, and SaaS security features that would typically require multiple products to achieve.

Cynet platform

The platform features advanced capabilities such as Next-Generation Antivirus (NGAV), Endpoint Detection and Response (EDR), User Behavior Analytics (UBA), network analytics, deception technology, and Software-as-a-Service (SaaS) Security Posture Management (SSPM). These tools work together to detect and eliminate hidden threats. Cynet’s platform also includes automated incident resolution capabilities. It utilizes customizable playbooks and a range of remediation actions, enabling threats to be automatically resolved without manual intervention.

Additionally, Cynet supports its platform with the CyOps Managed Detection and Response (MDR) team. This team provides 24/7 monitoring of customer environments to quickly address any suspicious activity and respond to inquiries from both service providers and their clients. The multitenant nature of the platform makes it especially suitable for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs), making it easy to manage services across multiple clients.

Learn more about Cynet for MSPs

2. NinjaOne

NinjaOne

NinjaOne, previously known as NinjaRMM, is a software company specializing in unified IT operations management. Its platform is designed for managed service providers and IT professionals. It offers a range of features including remote monitoring and management (RMM), patch management, endpoint management, backup, and IT documentation. 

NinjaOne

Source: NinjaOne

NinjaOne’s RMM tool allows MSPs to monitor client networks, manage patches, and automate routine IT tasks. The platform also integrates with popular PSA tools and provides real-time data and alerts to help MSPs anticipate and address IT issues. 

3. Atera

Atera

Atera offers an all-in-one MSP platform, combining remote monitoring and management (RMM), professional services automation (PSA), and remote access into a single solution. Its cloud-based platform provides tools for device monitoring, IT automation, helpdesk, and reporting. 

Atera

Source: Atera

Atera has an intuitive design and straightforward pricing model, which is based on the number of technicians rather than devices, offering scalability for MSPs of different sizes. The platform includes a built-in CRM, billing and invoicing capabilities, and a scripting engine for automation. Additionally, Atera provides integrated threat management features to enhance the cybersecurity aspect of IT management.

4. Kaseya

4. Kaseya
Kaseya provides IT infrastructure management solutions for MSPs and internal IT organizations. Their main product, Kaseya VSA, is a remote monitoring and management software that enables centralized control over IT management functions. Features include remote control, patch management, automation, network monitoring, and security management. 

Kaseya

Source: Kaseya

Kaseya also offers compliance management and backup solutions, making it a comprehensive tool for managing IT environments. It provides a scalable platform that can manage a vast number of devices and endpoints efficiently. 

5. LogicMonitor

LogicMonitor

LogicMonitor specializes in cloud-based IT infrastructure monitoring solutions. Their platform is designed for enterprise IT departments, focusing on the monitoring of networks, servers, cloud environments, and applications. LogicMonitor offers an extensive library of pre-configured monitoring templates, which support a wide range of devices and applications. This automatic device discovery and pre-configured monitoring capabilities significantly reduce setup time and complexity. The platform offers features such as performance tracking, alerting, dashboards, and reporting. 

LogicMonitor

Source: LogicMonitor

LogicMonitor provides deep visibility into IT environments, enabling proactive management of IT infrastructure. The solution is particularly adept at handling complex and hybrid IT environments, making it suitable for organizations with diverse and dynamic IT infrastructure needs. The platform also emphasizes integration capabilities, allowing it to fit seamlessly into existing IT management workflows.

Conclusion

In conclusion, the landscape of Managed Service Provider (MSP) software is diverse, offering solutions that cater to various aspects of IT infrastructure management and cybersecurity. From remote monitoring and management to comprehensive incident response and advanced ransomware protection, these software tools are essential for MSPs aiming to provide top-notch services to their clients. 

By leveraging these tools, MSPs can enhance their operational efficiency, strengthen their cybersecurity posture, and deliver high-quality, reliable IT services that align with the evolving needs of their clients. The continuous advancement in MSP software technologies signifies a commitment to innovation and excellence in managing and securing IT environments, ensuring that service providers can keep pace with the rapidly changing digital landscape.

Learn more about Cynet Cybersecurity Solutions for MSPs

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