Managed Service Provider Software: 5 Notable Solutions for 2025

What Are the Main Types of MSP Software?

Remote Monitoring and Management (RMM) Software

RMM software allows MSPs to monitor and manage their clients’ IT infrastructure remotely, making it easier to detect and address issues before they escalate into major problems. With RMM, you can automate routine tasks, such as patch management and system updates.

RMM software also provides valuable insights into your clients’ IT environment, such as hardware and software inventory, performance metrics, and security vulnerabilities. This information is useful for making informed decisions and providing proactive support to your clients.

Information Technology Service Management (ITSM) Software

ITSM software facilitates the delivery and management of IT services, with a focus on aligning IT processes with business objectives.

With ITSM software, you can streamline workflows, automate repetitive tasks, and ensure consistent service delivery. It also provides a centralized system for managing IT assets, tracking service requests, and measuring performance metrics.

ITSM software also supports various IT service management frameworks, such as ITIL and COBIT, helping you adopt best practices and improve your service quality.

Threat Detection and Response (TDR) Software

Threat detection and response software serves as a critical component in the MSP software suite, providing the necessary tools to identify, assess, and neutralize security threats in real time. This type of software utilizes a combination of technologies such as anomaly detection, behavioral analysis, and endpoint protection, to monitor network traffic and devices for unusual patterns that may indicate a security threat. By doing so, MSPs can swiftly respond to potential threats before they cause significant damage.

Advanced TDR solutions can automatically initiate actions based on the severity and type of threat detected. This can include isolating affected systems, blocking suspicious network traffic, or notifying system administrators for further investigation. Additionally, these tools often come with incident logging and reporting features, which help in creating detailed security incident reports necessary for forensic analysis and compliance purposes.

Incident Response Software

When an IT incident occurs, such as a system outage or a security breach, it’s crucial to respond quickly and effectively to minimize the impact on your clients’ business. Incident response software helps you manage the entire incident response lifecycle, from detection and investigation to containment, eradication, and recovery. It provides a centralized platform for tracking incidents, assigning tasks, and documenting actions taken. 

Advanced incident response software can automate many aspects of the incident response process, including automatically responding to certain types of incidents based on predefined playbooks, which improve efficiency and reduce time to response.

Ransomware Protection Software

Ransomware protection software is essential for MSPs to safeguard their clients against ransomware attacks, which are a prevalent and destructive form of cybercrime. This software utilizes advanced detection algorithms to identify and block ransomware threats before they can encrypt client data. 

It typically includes real-time monitoring, threat detection, and automated response capabilities to neutralize ransomware attacks swiftly. Additionally, good ransomware protection software often provides data backup and recovery options, ensuring that in the event of an attack, critical client data can be restored with minimal disruption. Integrating ransomware protection into your MSP software stack enhances your cybersecurity offerings, making your services more comprehensive and appealing to potential clients concerned about data security.

Professional Services Automation (PSA) Software

Operating an MSP service involves juggling multiple tasks, such as project management, resource allocation, billing, and customer relationship management. PSA software provides a unified platform for managing all aspects of your business operations. It helps you plan and track projects, manage resources, automate billing, and maintain customer relationships. 

PSA software can integrate with other tools in your MSP software stack, such as RMM and ITSM software, providing a seamless experience and improving your operational efficiency.

Partner Relationship Management (PRM) Software

PRM tools are designed to help you manage your relationships with your partners. PRM software provides a centralized platform for managing all partner-related activities, such as recruitment, onboarding, training, and performance management. It also facilitates communication and collaboration between you and your partners, fostering a stronger relationship and driving mutual success.

Related content: Read our guide to MSSP vs MSP

Key Features to Look for in MSP Software

When evaluating MSP software, ask vendors about the following capabilities:

• Real-time Monitoring and Alerts – At the heart of effective MSP software lies reliable and comprehensive real-time monitoring and alerting. With monitoring, MSPs get immediate and constant visibility into client systems so they can proactively detect issues before they escalate — for example, system failures, network slowdowns, or suspicious activity. What to look for: Alerts should be prioritized and accurate, i.e, reducing false positives and noise. Bonus points: Advanced platforms also offer customizable alert thresholds, predictive analytics, and ML-based anomaly detection.

• Automated Ticketing and Workflows – Automated ticketing and workflow management streamlines issue resolution. This helps MSPs maintain order, reduce human error, and provide fast and effective services to their clients. What to look for: When a system alert is triggered, it should automatically generate a ticket, assign it to the right technician based on skill set or availability, and follow predefined escalation paths. Bonus points: Integrations with collaboration tools like Slack or Microsoft Teams, allowing technicians to interact with tickets directly from their work environment.

• Security Tools – Organizations of all sizes need security solutions as part of their IT infrastructure. For MSPs, this is an opportunity to upsell additional services and to ensure their clients are protected. What to look for: Antivirus, EDR, SIEM, and compliance tracking. EDR provides granular visibility into endpoint behavior and enables fast remediation, SIEM centralizes log data and provides threat intelligence and correlation capabilities, and compliance helps avoid legal penalties. Bonus points: XDR, managed services

• Reporting and Analytics – Built-in reporting and analytics tools allow providers to track performance, demonstrate value to customers, and make informed decisions about resource allocation and service improvement. What to look for: Reports that include system uptime, ticket resolution time, security incident trends, and more. Bonus points: Support for custom report creation, integrations with email/Slack, and clear visual dashboards that are digestible for both technical and non-technical stakeholders.

• Integration – MSP software doesn’t operate in a vacuum. When systems are integrated, MSPs can automate time tracking, time support tickets to contracts, sync user data, and trigger billing events from completed service activities. And in a competitive market, tight integrations can also be a competitive differentiator for MSPs looking to offer a more polished client experience. What to look for: Integrations with CRM platforms, PSAs, billing and invoicing systems, and popular cloud applications. Bonus points: APIs that let you customize who to integrate with, and AI integrations.

5 Notable Managed Service Provider Software Solutions

1. Cynet

Cynet is a comprehensive cybersecurity platform for service providers. It streamlines cybersecurity by combining multiple critical security functionalities into a single, multitenant platform. This integration enables Cynet to offer endpoint, user, network, and SaaS security features that would typically require multiple products to achieve.

The platform features advanced capabilities such as Next-Generation Antivirus (NGAV), Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), User Behavior Analytics (UBA), network analytics, deception technology, and Software-as-a-Service (SaaS) Security Posture Management (SSPM). These tools work together to detect and eliminate hidden threats. Cynet’s platform also includes automated incident resolution capabilities. It utilizes customizable playbooks and a range of remediation actions, enabling threats to be automatically resolved without manual intervention.

Additionally, Cynet supports its platform with the CyOps Managed Detection and Response (MDR) team. This team provides 24/7 monitoring of customer environments to quickly address any suspicious activity and respond to inquiries from both service providers and their clients. The multitenant nature of the platform makes it especially suitable for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs), making it easy to manage services across multiple clients.

Pros:

• Full endpoint and network protection
• Easy to use
• Robust protection validated by MITRE
• Multi-tenant, white-label MSP console
• Unified, end-user UI

Cons:

• Focuses on SMEs and MSPs, and not enterprises

What is Cynet’s Pricing?

Cynet offers organizations two main types of packages:

• Elite – XDR platform with 24X7 MDR support.
• All-in-One – Full enterprise security platform with 24X7 MDR support

Both packages include platform management, advanced EPP, EDR, UBA, NDR, Response Orchestration, and Deception. The Elite package includes optional MDT, SSPM and CSPM, log management and open XDR, and MDR services.

The enterprise package includes everything in the elite package, including all optional services, as well as ESPM and email security.

Pricing can be received upon contacting the vendor.

Learn more about Cynet for MSPs

2. NinjaOne

NinjaOne, previously known as NinjaRMM, is a software company specializing in unified IT operations management. Its platform is designed for managed service providers and IT professionals. It offers a range of features including remote monitoring and management (RMM), patch management, endpoint management, endpoint security, backup, SaaS backup, remote control, MDM, and IT documentation. 

Source: NinjaOne

NinjaOne’s RMM tool allows MSPs to monitor client networks, manage patches, and policies, recover from ransomware, manage endpoints, and automate routine IT tasks. The platform also integrates with popular PSA and security tools and provides real-time data and alerts to help MSPs anticipate and address IT issues. 

Pros:

• Ease of use
• Strong customer support
• Strong automations and features

Cons:

• Lack of transparent pricing
• Reports can be lacking

What is NinjaOne’s Pricing?

Pricing is device-based. It starts at $1.50 per month at 10,000 endpoints and can increase to $3.75 at 50 or fewer endpoints. However, pricing varies and depends on the MSP the solution is bought through.

3. Atera

Atera offers an all-in-one MSP platform, combining AI agents with remote monitoring and management (RMM), professional services automation (PSA), IT automations, IT management, and remote access. Its cloud-based, and their AI platform provides tools for device monitoring, IT automation, helpdesk, workflows, and reporting. 

Source: Atera

Atera has an intuitive design and straightforward pricing model, which is based on the number of technicians rather than devices, offering scalability for MSPs of different sizes. The platform includes built-in AI agents that can resolve issues, map networks, resolve issues, and manage assets and patches. Additionally, Atera provides security features to enhance the cybersecurity aspect of IT management.

Pros:

• Ease of use
• Customer support
• Comprehensive platform

Cons:

• Performance
• Costly add-ons

What is Atera’s Pricing?

• For IT teams, prices start at $149 per technician per month and can reach $219 per technician per month
• For MSPs, prices start at $129 per technician per month and can reach $209 per technician per month
• Add-ons like AI co-pilot, network discovery, Cynet, and other marketplace solutions are available at additional monthly fees

4. Kaseya

Kaseya provides IT infrastructure management solutions for MSPs and internal IT organizations. Their software enables centralized control over IT management functions. Features include BCDR, RMM, endpoint management, remote control, patch management, automation, network monitoring, IT documentation, SaaS backup, pen testing, compliance management, and user security management. 

Source: Kaseya

Kaseya provides a scalable platform that can manage a vast number of devices and endpoints efficiently. 

Pros:

• Comprehensive suite
• Advanced security features

Cons:

• Non-transparent pricing
• Poor support
• Poor user experience
• Mediocre tool quality

What is Kaseya’s Pricing?

Kaseya is considered inexpensive compared to other tools. However, pricing isn’t transparent and can be requested by contacting the vendor.

5. LogicMonitor

LogicMonitor specializes in infrastructure, cloud, SaaS apps, and log monitoring solutions. They also have an AI agent to support ITOps. Their platform is designed for enterprise IT departments, focusing on the comprehensive monitoring of networks, servers, cloud environments, and applications. LogicMonitor offers extensive visibility across the IT environment, supported by multiple integrations, context enrichment with AI, anomaly detection, root cause analysis, forecasting, and customizable dashboards.

Source: LogicMonitor

Pros:

• Comprehensive monitoring
• Quality solutions
• Strong support
• Customizable dashboards

Cons:

• No security focus
• Outdated UI
• Steep learning curve

What is LogicMonitor’s Pricing?

Pricing is offered in layers per the service type:

• Infrastructure monitoring – $22/resource/month
• Cloud IaaS monitoring – $22/resource/month
• Wireless access points – $4/resource/month
• Cloud PaaS and container monitoring – $3/resource/month
• Log intelligence ranges from $2.50-$7 per GB, varying by retention time
• AI pricing is customized and can be received upon contacting the vendor

Conclusion

In conclusion, the landscape of Managed Service Provider (MSP) software is diverse, offering solutions that cater to various aspects of IT infrastructure management and cybersecurity. From remote monitoring and management to comprehensive incident response and advanced ransomware protection, these software tools are essential for MSPs aiming to provide top-notch services to their clients. 

By leveraging these tools, MSPs can enhance their operational efficiency, strengthen their cybersecurity posture, and deliver high-quality, reliable IT services that align with the evolving needs of their clients. The continuous advancement in MSP software technologies signifies a commitment to innovation and excellence in managing and securing IT environments, ensuring that service providers can keep pace with the rapidly changing digital landscape.

Learn more about Cynet Cybersecurity Solutions for MSPs

Choosing the Best MSP Software for Your Business

As an MSP,  you know that choosing a vendor isn’t a question of features, but of business alignment. Your chosen software should fit your business size, budget, and client profile.

• For small or boutique MSPs, affordability and ease of use often take precedence. You want software that doesn’t require a dedicated admin to manage, offers essential capabilities like monitoring, ticketing, and basic reporting, and scales incrementally as your client base grows. You should also look for modular pricing or per-agent licensing that won’t eat into your margins early on.
• For mid-sized and enterprise MSPs, the evaluation process becomes more complex. Since you probably support a wide variety of clients with diverse needs, the platform must offer flexibility, advanced automation, and robust integrations. A good rule of thumb is to consider your client portfolio: Are they mostly SMBs or heavily regulated enterprises? Do they rely heavily on cloud-native apps or hybrid infrastructures? Matching the software’s security capabilities, compliance tracking, and automation depth with your client demands ensures you’re not left filling gaps manually or bolting on expensive add-ons later.

Criteria for Selecting Managed Service Provider Software

• Ease of use – Small teams don’t have the time or resources to manage overly complex platforms, so look for intuitive interfaces, easy setup, guided workflows, and low maintenance.
• Cost-effectiveness – Software that offers flexible, scalable pricing, such as per-device or per-user models, ensures you constantly meet your budgets and remain profitable. Consider also the costs of long training and customization requirements. Free trials or freemium versions can help you evaluate before committing. Consider 
• Capabilities –  Choose capabilities that can answer current and future needs your clients might have. Make sure the platform covers real-time monitoring, basic ticketing, remote access, and reporting. Looking into the future, opt for solutions with security features and AI embedded within.
• Integrations – Your clients rely on CRMs, cloud storage, PSA, and accounting software, so the MSP platform should play well with those tools.
• Rapport – The best marketing is word of mouth. Talk to peer MSPs or look at what users have been saying on Reddit to uncover the strengths and quirks of any given platform.