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When disaster strikes it’s best to be prepared. An incident response retainer is like an insurance policy—it gives you additional resources to deal with a devastating cyber attack. You can hire an outsourced incident response service provider, and have their experts on call, to help you respond to a cyber incident with a guaranteed Service Level Agreement (SLA).
Read on to understand what you should expect to get in an IR retainer, including the option of a no-cost retainer, and whether it makes sense to build an in-house incident response operation.
In this article you will learn:
Cynet is a trusted partner that analyses network and endpoint data, raises alerts, and protects against a wide range of known and zero-day threats. Cynet provides CyOps, an outsourced incident response team on call 24/7/365 to respond to critical incidents quickly and effectively.
Learn more about Cynet incident response services.
An Incident Response Retainer (IRR) is a service agreement that allows organizations to get external help with cybersecurity incidents.
IRRs are provided by data forensics and incident response (DFIR) specialists and service providers, and also by vendors offering incident response tools, who also have in-house incident response teams. When purchasing a service from a tool vendor, you will typically receive access to their technology as well as incident response services.
There are two main types of retainers:
A DFIR service provider or tool vendor will typically provide the following elements in an IRR service:
Many organizations are considering whether to build in-house incident response capabilities, or rely on external services. There are two aspects to this question:
Build vs buy is not a black-and-white decision—most organizations will choose to build some in-house incident response capability and also rely on external services, at least for severe or high-profile incidents.
We recommend, at a minimum, building the following capabilities in-house:
Cynet offers a holistic security solution that analyses network and endpoint data, raises alerts, and protects against a wide range of known and zero-day threats. Cynet provides an outsourced incident response team that can provide organizations with professional security staff who can execute a fast, effective incident response process.
The Cynet team can deploy the Cynet security platform in a matter of minutes across hundreds to thousands of endpoints. They can then scan, analyse, identify and remediate threats before damage is done. Our incident response service includes:
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